Each session is 50 minutes long. Please arrive on time, as your session will end as per your appointment time if you are late.
If you arrive early, please take a seat in the waiting area.
You will receive an sms reminder 24 hours before your appointment.
Sometimes, it is inevitable that plans do change at the last minute. So if you are unable to attend, please notify Matilda at least 4 hours before your appointment time (if you are self-paying or have a Mental Health Care Plan). Otherwise, a cancellation fee equivalent to 50% of your session fee (that is non-rebatable) will be charged (for private referrals and Mental Health Care Plans). For example, a regular session fee of $185 would incur the cancellation fee of $92.50. Please note that you will need to pay the cancellation fee in full before the next appointment could be made.
The 2019/2020 Fee Schedule allows providers to recover 90% of their costs if a cancellation is made with less than 2 clear business days’ notice .
The cancellation fee for clients funded through NDIS will be charged at $192.67.
COVID-19 cancellation policy - NDIS allows providers to recover 100% of their costs if a cancellation is made with less than 10 clear business days' notice.
EAP, Workcover, DVA, VOC
Please refer to the cancellation policies of your respective funding bodies.