Each session is 50 minutes long. Please arrive on time, as your session will end as per your appointment time if you are late. 

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If you arrive early, please take a seat in the waiting area.

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You will receive an sms reminder 24 hours before your appointment.

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Cancellations

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Sometimes, it is inevitable that plans do change at the last minute. So if you are unable to attend, please notify Matilda at least 4 hours before your appointment time (if you are self-paying or have a Mental Health Care Plan). Otherwise, a cancellation fee equivalent to 50% of your session fee (that is non-rebatable) will be charged (for private referrals and Mental Health Care Plans). For example, a regular session fee of $185 would incur the cancellation fee of $92.50. Please note that you will need to pay the cancellation fee in full before the next appointment could be made.

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NDIS

The 2019/2020 Fee Schedule allows providers to recover 90% of their costs if a cancellation is made with less than 2 clear business days’ notice .

The cancellation fee for clients funded through NDIS will be charged at $192.67.

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COVID-19 cancellation policy - NDIS allows providers to recover 100% of their costs if a cancellation is made with less than 10 clear business days' notice.

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EAP, Workcover, DVA, VOC

Please refer to the cancellation policies of your respective funding bodies.