Contact & Location
Suite 23, 706 Sturt Street, Ballarat Central, VIC 3350
Contact number: 0404 303 814
To see the world in a grain of sand, and to see heaven in a wild flower, hold infinity in the palm of your hands, and eternity in an hour.
~ William Blake
In the wake of the pandemic status that the COVID-19 has taken, the Australian government and Department of Health have made certain steps in order to slow down the spread of the virus. The current telehealth provisions by Medicare for psychology are available for all Australians until the end of March 2021. From 7 August 2020 until end of March 2021, 10 additional sessions have also been made available for all Australians who are experiencing mental health challenges due to the implementation of the pandemic restrictions.
Telehealth can be delivered via telephone or secure video-conferencing which is a system similar to Skype and FaceTime but encrypted to protect client privacy. Telehealth has been shown to be an effective method for delivering psychological treatment. For our sessions, we will be using Coviu.
Clients who are accessing psychological treatment under NDIS, DVA and Worksafe are all eligible for telehealth services. For clients who are funded by Worksafe, please seek permission from your case worker first.
Some private health insurers will cover you for telehealth services - please check with your insurer.
For updated information about the COVID-19 pandemic, please click here.
If you are at all unhappy with the access to mental health supports via telehealth during this crisis, please contact Medicare on 1800 132 468 or online at https://www.servicesaustralia.gov.au/individuals/contact-us/complaints-and-feedback. Alternatively, you can contact the Health Complaints Commissioner on 1300 582 113 between 9am and 5pm, Monday to Friday or online at https://hcc.vic.gov.au/public/about-complaints and support change to allow all Australians to access Medicare rebated Telehealth services in this crisis.
If you believe that you are experiencing symptoms, please review and contact or call 1800 675 398.
In these uncertain times, I ask that you look after yourself and your loved ones.