Contact & Location
Shed 1, 2B Holmes Street, Ballarat Central, VIC 3350
Contact number: 0404 303 814
To see the world in a grain of sand, and to see heaven in a wild flower, hold infinity in the palm of your hands, and eternity in an hour.
~ William Blake
In the wake of the pandemic status that the COVID-19 has taken, the Australian government and Department of Health have made certain steps in order to slow down the spread of the virus. Mental health has been identified as one of the essential services. As per recommended by the government, we will therefore be transitioning to telehealth completely temporarily until the pandemic settles.
Telehealth can be delivered via telephone or secure video-conferencing which is a system similar to Skype and FaceTime but encrypted to protect client privacy. Telehealth has been studied and shown to be an effective method for delivering psychological treatment. For our sessions, we will be using Webex or Zoom.
Medicare has now approved access to telehealth to all who are eligible for a Mental Health Care Plan until the end of September 2020.
Clients who are accessing psychological treatment under NDIS, DVA and Worksafe are all eligible for telehealth services. For clients who are funded by Worksafe, please seek permission from your case worker first.
Some private health insurers will cover you for telehealth services - please check with your insurer.
For updated information about the COVID-19 pandemic, please click here.
If you are at all unhappy with the limited access to mental health supports via telehealth during this crisis, I request that you contact Medicare on 1800 132 468 or online at https://www.servicesaustralia.gov.au/individuals/contact-us/complaints-and-feedback. Alternatively, you can contact the Health Complaints Commissioner on 1300 582 113 between 9am and 5pm, Monday to Friday or online at https://hcc.vic.gov.au/public/about-complaints and support change to allow all Australians to access Medicare rebated Telehealth services in this crisis.
If you believe that you are experiencing symptoms, please review and contact or call 1800 675 398.
Update: 28/5/2020 - With the easing of restrictions associated with the pandemic, I am now looking at a gentle re-introduction of face-to-face sessions. At present, in-person sessions are tentatively planned to recommence in early July, with all the necessary safety measures in place. Please note that this is only a tentative plan at this point and may well change should we experience a second wave of the pandemic. Further update would be available closer to July, so do keep updated here or on Indigo Space's new facebook page!
In these uncertain times, I ask that you look after yourself and your loved ones.